Communication in Organizations

What is Communication?

§ Sharing of information with other people
§ Reaching of a common understanding
–Accuracy, not agreement.

Improving Listening

§ Give sender undivided attention
§ Look sender in the eye
§ Do not interrupt
§ Focus on understanding what you are hearing
§ Ask questions
§ Rephrase key points
§ Avoid distracting sender

Approaches to Diversity Training
§ Panel of minority members describe/ share personal experiences
§ Members of organization work with people who are different from themselves