TQM - “DO IT RIGHT AT FIRST TIME”

TQM is quality focused, customer oriented & integrative management strategy that help in gains in quality, productivity & cost reduction. TQM helps in meeting the changing requirements of customers the market place through continuous improvement. TQM include organizational flexibility, responsiveness, morale & motivation of the organization as a whole.
In the intensely, competitive global economic & trade environment no firm can survive without quality products and/or services. The basic philosophy was evolved by Demming, Juran, Crossby, & Ishikova & others. These quality ‘Gurus’ have stated that TQM philosophy has relevance not merely to manufacturing but also non manufacturing activity like Service industry and also to public sector, like health-care, education, Social services & even Government services.
My paper includes following points:
“Quiet Right”, but what are the principles & premises of TQM? Where these have been applied with what results? What are the modifications of TQM? And how & when we shall study these principles & philosophy of TQM and verify its relevance to Education & who will make a beginning & take a lead? We have expertise in many fields, but we have been only followers in all these – medicine, industry, and Engineering etc. can we stop following and start leading? Without such a determination to lead, we should not dream of “ a developed India, by 2020” or any other specified date, there after.
In a nutshell my paper deals with the academics to get continuous improvement in theoretical as well as practical ways.