TQM

What is TQM
TQM is an inclusive & comprehensive approach to the management of industrial enterprises. Its focus is on customers & quality. It has evolved into its present form from the concepts & practices of quality control & quality assurance
In case of its purpose, thrust direction & scope. TQM however, radially differs from the previous approach to the improvement of quality, productivity & management

Scope of TQM
The scope of TQM includes their affiliated companies, subcontractors, and suppliers, distributors & customers.such an inclusive & overarching approach defines the nature & scope of TQM as understood today.

The goal of TQM
The goal of TQM in office, professional, & technical setting is the same i.e. The creation of culture, measurement system, and reward system that encourage, facilitate & promote everyone in an organization constant improve effectiveness, efficiency & quality of performance.
TQM provides an opportunity to organization & people rethink & reorient their values & beliefs.
Total system perspective
TQM concerned with effective management of the totality of all business functions, activities & entities which includes people, know-how, innovations creativity, management style, system & procedures, shared values, beliefs & vision focused on meeting customer requirement.
Requirements of TQM
1.sound foundation: philosophy, policy, Culture, Leadership & commitment.
2. Sound Infrastructure: Organization, Systems, Procedures, Manuals, Customer, Suppliers involvement, Training & Educational & Total Employment Involvement.
3. Use of Specific Tools& Techniques

Ways of TQM
1.Adopt new philosophy of ‘not to allow defects to occur’
2.create consistency of purpose for improvement.
3.Improving production & service quality should be a continuous process.
4.Cease dependence on mass inspection. Adopt statistical Quality Control.
5.Insist quantifiable evidence from the suppliers about the quality of their product.
6.All employees should be trained, retrained and refresher courses be arranged.
7.provide proper tools to all the employees.
8. Adopt proper communication system.
9. Encourage productivity.
10. Encourage coordination between departments.
11. Permanent commitment of top management to quality.
12. Respect towards ‘work’ & ‘humanity’
13. Adopt consumer orientation & not the product orientation.
14. Objective should be, ‘Quality first’, and not the short-term profits’.
15. Use facts and data.