-The only way to get the best of an argument is to avoid it.
-Show respect for the other person's opinions. Never say, "You're wrong."
-If you are wrong, admit it quickly and emphatically.
-Begin in a friendly way.
-Get the other person saying "yes, yes" immediately.
-Let the other person do a great deal of the talking.
-Let the other person feel that the idea is his or hers.
-Try honestly to see things from the other person's point of view.
-Be sympathetic with the other person's ideas and desires.
-Appeal to the nobler motives.
-Dramatize your ideas.
-Throw down a challenge.
Monday, March 8, 2010
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